Frequently Asked Questions

Everything you need to know about your Ellen Tracy shopping experience.

What is the Ellen Tracy return policy?

We offer a 30-day return window for unworn, unwashed items with original tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' link. We recommend comparing your body measurements to our chart to ensure the perfect fit for our contemporary silhouettes.

When will my order ship?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.

How should I care for my Ellen Tracy garments?

To maintain the quality of our fabrics, please follow the specific care instructions found on the interior garment label. Most of our structured pieces recommend professional dry cleaning.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.