Returns & Exchanges

At Ellen Tracy, we stand behind the quality of our designs and want you to be completely satisfied with your purchase. If you are not entirely happy, we offer a seamless return process for unworn, unwashed items with original tags attached within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  After submitting your request, download and print the prepaid shipping label provided via email and secure it to your original packaging.

• 3.
  Ship the Package

  Drop off your return at any authorized carrier location, ensuring all original garment tags and protective packaging are included.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.